Downsney is committed to providing you with high quality products, but if you are not satisfied with your purchase, we offer the following return policy:

1. Return conditions

Quality issues: If there are quality issues with the product, such as manufacturing defects or damage, you can contact us within 7 days of purchase to return it.

Return or exchange if you are not satisfied: You can apply for return within seven days after purchase, but the surface of the product must be kept clean and stain-free to ensure that it does not affect secondary sales, and the original packaging, accessories, hangtags, etc. must be included.

2. Return process

Contact Customer Service: If you need to return an item, please contact our customer service team within the specified return period and provide the order number and a detailed description of the problem.

Review application: Our customer service team will review your return application after receiving it. For applications that are eligible for return, we will provide a detailed return process.

Return by mail: After passing the review, please send the product back together with the original packaging, accessories, hang tags, etc. Please note that if the return is due to product quality problems, we will bear the shipping costs, but if the problem is caused by you, the return shipping costs will be borne by you.

Refund Processing: Refunds will be processed once we receive the returned item and confirm it meets the return conditions. Refunds will be credited back to your payment account.

3. Special instructions

Customized products: Customized products generally do not support returns without reason, but if there are quality problems, we will handle returns in the same way as quality problems.

Sale Items: Items purchased during a sale may not be eligible for return. Details are subject to event rules.

Return and exchange inspection: In order to protect your rights and interests, we will inspect the products after receiving the returned products. If there is any man-made damage, the refund amount may be affected.

Please learn more about our return policy before purchasing to ensure a pleasant shopping experience. Thank you for choosing our product and if you have any questions, please feel free to contact our customer service team at support@downsney.com